Support
We're Here to Help

Submit a support ticket for any issue with your order, account, or service. Signing in is required so we can link your ticket to your account.

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Sign In Required

You need to be signed in to submit a support ticket. This lets us link your ticket to your account and order history for faster resolution.

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Response Time

We respond to all tickets within 1–3 hours. Critical issues are escalated immediately to a senior agent.

Active Order?

If your order is active, message your booster directly through the order tracker for the fastest response.

Security Concern

If you believe your account has been compromised, select Critical priority. We treat all security issues as top priority.

Refund Policy

Full refunds if your order hasn't started. Partial refunds for in-progress orders. Submit with category Refund Request.

FAQ
Common Questions
Is my account safe when you log in?+
Yes. Our boosters operate exclusively on Ventura-owned machines — no software is installed on your PC. Credentials are AES-256 encrypted and permanently deleted the moment your order completes.
How do I track my order?+
Use the Track Order page and enter your Tracking ID (VB-XXXXXXXX) which was provided when your order was placed. You'll see live progress, booster updates, and screenshots.
How long does a boost take?+
Depends on the service. Rank boosts typically take 4–24 hours per tier. Estimated time is shown before checkout, and your booster posts real-time updates throughout.
Can I request specific hours?+
Yes — use the Special Instructions field at checkout to specify preferred hours or hours to avoid. Your booster will accommodate your schedule where possible.
What if my order isn't progressing?+
Submit a ticket with category "Delayed Order" and include your Tracking ID. Our team will investigate and reassign your booster if needed within the hour.
Do you store my game credentials?+
No. Credentials are encrypted during your active order and automatically purged from our systems the moment your order is marked complete. Zero data retention on login information.